Following several reports last spring on the inconsistent and sometimes poor condition of the produce on store shelves, Walmart announced plans last June to improve the quality of the fruits and vegetables it sells. (Problems in produce, of course, exemplify the negative effects that Walmart’s persistent understaffing has on store operations.)
New Walmart lead director Jim Cash has an article out about how to “exploit IT for competitive advantage” in business, in which he rhapsodizes about IT’s role in promoting the “virtuous cycle of revenue growth and operational-efficiency improvements.”
Remember those internal emails that Bloomberg obtained last February, in which a Walmart executive wondered: “Where are all the customers? And where’s their money?”
WinCo, the Idaho-headquartered, employee-owned supermarket chain, has fewer than 100 stores in just seven Western states and is just a fraction of Walmart’s size. But according to one prominent industry analyst, the company is poised for major growth and may ultimately prove to be “Walmart’s worst nightmare.”
Market Force Information’s new grocery retailer study contains no good news for Walmart: It shows the company lagging far behind grocery-selling peers on a “Delight Index” that combines customer satisfaction with likelihood to recommend a store to friends and family:
This morning, Walmart announced disappointing results for the 1st quarter of the fiscal year, making it three quarters in a row where the company’s reported results fell below Wall Street expectations.
Q: “WHERE ARE ALL THE CUSTOMERS? AND WHERE’S THEIR MONEY?” A: IN THE WALTONS’ POCKETS.