Survey says: Walmart’s falling behind on grocery

Market Force Information’s new grocery retailer study contains no good news for Walmart: It shows the company lagging far behind grocery-selling peers on a “Delight Index” that combines customer satisfaction with likelihood to recommend a store to friends and family:

“Total Disarray”

Three months ago, outlets like Bloomberg and The New York Times identified systematic store understaffing as a fundamental reason for Walmart’s struggles to keep shelves stocked and weak financial results. If a piece in Forbes this morning is any indication, it doesn’t look like much has changed.

Deja Vu All Over Again: Shifting the Goal Posts on Executive Compensation

In 2011, The New York Times reported on the Board of Directors’ decision to alter one of the criteria Walmart used to assess executive performance and thereby executive compensation. The result? As the Times described it, “Shifting the goal posts meant more money for Mr. Duke in the latest fiscal year than he would have received under the old arrangement.”