Check out Lake Research Partners’ new polling data on Walmart:
The American Customer Satisfaction Index (ACSI) retail report for 2013, released last month, contained bad news for Walmart: The company ranked last in customer satisfaction among discount/department stores, as well as among supermarkets:
A new study reveals that Walmart puts online consumers’ personal data at risk, given the limited standards Walmart requires for users’ passwords. Walmart was named among the lowest-ranked companies evaluated in the study, with a score of -35, on a scale from -100 to 100, where 100 is the best.
A WalmartLabs’s subscription e-commerce business, Goodies.co, will be closing down. What’s behind the demise of Goodies and the monthly snack boxes it mails out to subscribers? A sampling of the comments on the Goodies Facebook page suggests that there were some fundamental problems with the service.
As reported yesterday the Tampa Bay Times, Walmart’s promise to match competitors’ buy-one-get-one-free offers in Florida has created confusion and delays on checkout lines – and on the company’s customer service hotline.
While it’s usually a good rule of thumb to avoid internet comments sections, sometimes the internet can surprise you. The comments sections of an article on The Motley Fool published late last week actually contained interesting commentary on the trouble with Walmart’s “productivity loop” and the company’s ongoing labor concerns.